IT Support I

ABOUT NCM:

We are the country’s largest, most innovative cinema advertising platform whose mission is to unite brands with our young, diverse audience through the power of movies and pop culture.  Hundreds of millions of moviegoers watch The Noovie Show each year, which airs in movie theaters nationwide prior to the trailers and feature film.  NCM offers advertisers incredible reach with unrivaled engagement, making cinema a premium destination for advertisers.  We’re a dynamic, fast-moving company focused on enhancing the moviegoing experience while developing creative ways for brands to connect with our hard-to-reach audience. 

We’re committed to diversity, inclusion, and belonging, and strive to create a culture that leans into innovation, collaboration, accountability, honor, and perseverance.  We’re obsessed with the movies, client solutions, and having fun while we work.  If that sounds like a great sequel to your career’s story, check us out at NCM.com/careers.

POSITION SUMMARY:

This position is primarily responsible for providing front-line Help Desk support to the NCM internal user community, ensuring the timely resolution of IT-related issues. The ideal candidate will handle all internal employee inquiries, focusing on troubleshooting and resolving tier-one issues such as password resets, software troubleshooting, and network connectivity. Key duties include creating, updating, and managing tickets in Service Manager, and providing clear, user-friendly communication across various channels including phone, email, in-person, and remote support.

While Help Desk is the primary focus, this role will also provide secondary desktop support for both Windows and Mac hardware and software as needed. Additionally, the candidate will assist the Office Manager with facilities-related tasks to support overall office operations. Strong customer service skills, organization, and the ability to collaborate with Desktop Support and Application Support teams are essential to success in this role.

ESSENTIAL FUNCTIONS:

Essential duties and responsibilities may include, but are not limited to, the following:

•  Answer inbound Help Desk Calls.


•  Actively participates in Help Desk call queue daily, answering calls in real-time.


•  Promptly retrieve Voicemail to the Help Desk, open tickets, and respond to the users.


•  Monitors multiple open tickets queues and works tickets to meet stated SLAs


•  Proficient in updating service tickets translatable to peers and management as well as working with ticketing systems.


•  Experience with or knowledge of configuring and deploying workstations using zero-touch or imaging configuration tools (MS Autopilot, Altiris, Ghost, etc.).


•  Ability to support Windows and Mac desktop support tickets in an efficient manner and enters all updates into the ticketing system- including all attempts to visit and call users.


•  Monitor the New Hire and User Deletion Ticket queues.


•  Process the Initial Payroll Change Summary Tickets.


•  Reports to the Manager of Customer in the Denver office daily.


•  Assist the Office Manager with Facilities as needed


•  Other duties as assigned

QUALIFICATIONS:

Knowledge/Skills/Abilities: 

• Proven experience and functional knowledge of standard Help Desk procedures. 


• Excellent problem-solving skills, thorough knowledge of Windows and MAC computer hardware, operating systems, and software. 


• Minimum 2 years’ hardware installing and configuring Operating Systems, Drivers, MS Office and other business applications, knowledge, administration, and support of Microsoft Windows Operating Systems. 


• Prior experience supporting Microsoft productivity tools (Outlook, Word, Excel, PowerPoint, etc. 


• Excellent problem solving, communication, and interpersonal skills, a customer-friendly attitude, and the ability to work in a team environment.


• Excellent telephone oral (English Language) and written (English Language) communication.


• Excellent comprehension (IT technical and/or general) of verbal (English Language) and written (English Language) instructions, processes, procedures, and policy. 


• Good time management, and organizational skills. 


• Ability to manage multiple tasks at one time, phones, manage multiple ticket queues, etc.

Experience and Training:

Any combination of the following experience and training (designated as required and/or preferred) that provides the required knowledge and abilities is qualifying: 

• Experience: A minimum of 1 year of help desk or call center experience. 


• Experience: A minimum of 2 years of related Windows and Mac work experience. 


• Education: A college degree in a related field or equivalent experience. 


• Certification: CompTIA A+ certification is recommended but not required

WORKING CONDITIONS

Work Conditions: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Conditions: Essential and marginal functions may require maintaining physical condition necessary for sitting for prolonged periods of time, etc.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. To request an accommodation, please contact Human Resources at (303) 792-8899 or email: HR@ncm.com.

****Out-of-market applicants are welcome. Please be advised that NCM does not pay any relocation expenses****

SALARY RANGE & BENEFIT OPTIONS FOR NEW YORK APPLICANTS:

Salary Range:  Base Salary of approximately $55,000-$65,000 annually plus bonus - compensation is commensurate with skills & experience.

Benefits Options:

• Medical insurance


• Dental insurance


• Vision insurance


• Flexible Spending Account (FSA)


• Health Savings Account (HSA)


• 401(k) Retirement Plan


• Life & Accidental Death & Dismemberment Insurance


• Short and Long-Term Disability Insurance


• Paid Holidays


• Paid Leave (parental, vacation, personal days and sick)


• Commuter benefits


• Pet insurance

This information is provided as the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

NOTICE TO CALIFORNIA APPLICANTS: For details about the Personal Information We may receive in connection with your application with and/or employment with National CineMedia and your rights regarding that Personal Information, please see our Employee / Officer / Director / Owner / Applicant / Independent Contractor Privacy Policy For California Residents at www.noovie.com/privacy.