Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

As a Lead Machine Learning Engineer, you will play a pivotal role in leading and driving the implementation of advanced analytics that delivers communications intelligence that will drive actionable insights and solutions as part of our FinTech and RegTech Product portfolio. You will be part of a cross-functional agile team of talented ML engineers collaborating closely with product managers, data scientists and other stakeholders to deliver high quality, secure and resilient SaaS products.

How will you contribute?

Collaborate with cross-functional teams to design complex solutions and integrate multiple software products to solve high-level challenges.
Act as a subject matter expert in machine learning, fintech, and Regtech domains, providing technical leadership, insights, and guidance to internal teams and external stakeholders.
Can weigh the pros and cons of various solutions and propose the best path.
Work closely with Product Management and engineering teams to define and implement features in a fast-paced environment with careful attention to quality, scalability, and maintainability.
Can break down complex technical solutions into simple abstractions.
Influence Principal Engineers/Product Managers on product designs.
Can investigate and solve complex bugs, performance, security and scalability issues.
Actively participate in troubleshooting and fixing Production Issues following the incident management process.
Recognize issue patterns and implement proactive measures to address the root causes.
Manage task lifecycle using tools like JIRA
Participate in internal & external code reviews, provide and receive feedback for continuous improvement.
Influence, Establish and Sustain Best Practices.
Mentor and coach team members.
Actively participate in team agile ceremonies and provide valuable inputs.
Other duties as assigned.

What will you bring?

Proficiency with JVM language (Java/Kotlin) and experience in Python
Experience in NLP, ML-Ops and data pipelines
Experience with ML frameworks/libraries such as TensorFlow, PyTorch, scikit-learn
Strong understanding of ML Algorithms, Statistical techniques, and data analysis methodologies
Experience with Data processing, feature engineering and model evaluation techniques.
Experience in cloud platforms like Amazon Web Services & Google Cloud
Experience with Amazon Sagemaker and Jupyter Notebooks
Experience with Model Servers such as Triton Inference server
Experience working in AI/ML based Analytics products for Fintech/Regtech domain
Experience in microservices & event-driven architecture.
Exposure and experience in building ML applications/services with cloud scalability
Experience in Kafka and RDBMS such as MySQL & Postgres
Proficient in containerized platforms like Docker, Helm & Kubernetes
Experience in CI/CD tools like Bamboo, ArgoCD
Experience in Prometheus & Grafana
Proficient in API design
Proficient in working with distributed systems

Additional Eligibility Qualifications

Expert programming skills in relevant languages.
Strong analytical, design, problem solving skills and customer focus.
Strong communication and collaboration skills.
Good organizational skills.
Deep understanding and experience in software architecture/software engineering.
Strong understanding and experience in continuous software delivery.
Strong understanding of ML business and technology domain.

What do we offer?

Healthcare insurance
We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.
Personal time off
A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements
401K Match
Smarsh provides a 4% 401K match for which employees are fully vested on day one.
Sabbatical – The Smarsh sabbatical program provides a time to recharge, to study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service.
Recognition - We’re big on kudos for a job well done. Our employee-recognition program enables co-workers to nominate their peers who best embody our core values for recognition

$180,000 - $210,000 a year

The above salary range represents Smarsh's good faith and a reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programmes will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty, and training. Local cost of living assessments are done for each new hire at the time of the offer.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.