IT Support Analyst

 Job Summary: The IT Support Analyst will assist staff members for any IT support needs.

Principal Responsibilities

• Support the IT helpdesk function, troubleshooting tickets to resolution.
• Maintain IT hardware and software inventory as needed.
• Develop skills to support changes in IT strategic direction.
• Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adheres to the organization’s policy in regards to absenteeism and appearance

Salary Ranges: $64,350 - $65,000 per year commensurate with experience.

Job Competencies & Qualifications

• Bachelor’s Degree or equivalent work experience (3-5 yrs of technical support)
• Proficiency with PC hardware, Windows operating system, Microsoft Office 365
• Problem solving abilities while multi-tasking; ability to exercise sound judgment
• Excellent verbal and written communication skills
• Excellent customer service and organizational skills

Working Condition/Physical Demand

• Business Office Environment with phone and computer use