Connection has a fantastic opportunity through our Technical Staffing division for an IT Support Technician in New York, NY. This is a contract-to-hire opportunity and offers outstanding benefits.
Responsibilities
User account setup and maintenance
New user, computer, mobile device and peripheral setup, maintenance, and support
Primary contact for user and systems support
User training including security training
Must be able to document problem resolutions within trouble tickets and maintain written documentation
Monitor dashboards and respond to incidents/alerts
System imaging and deployment
Periodic travel to our satellite offices
Perform other related duties as assigned or required
Min
USD $34.00/Hr.
Max
USD $37.50/Hr.
Qualifications
Education: Bachelor's degree (computer science or related technology field preferred); Will consider an associate degree with relevant certifications
Relevant IT certifications highly desirable
3-5 years IT support experience in a Windows environment; professional office experience preferred
Ability to handle confidential information with discretion
Strong people and communication skills
Strong attention to detail with a high level of accuracy in work
Experience with Active Directory, Print Management, and Windows Server
Proficiency with troubleshooting end user computer, mobile devices, remote access, and A/V issues, including hardware, software, network, and Windows OS
Proficiency in MS Word, Excel, Outlook, and Adobe Acrobat