O

IT Support Analyst

OptionMetrics
Full-time
On-site
New York, New York, United States
IT & Support
About Us: 
OptionMetrics, headquartered in New York, NY. is a dynamic and innovative technology company, a trusted provider of financial information and research derived from the option markets. We are at the forefront of developing solutions that empower businesses. Our commitment to excellence, coupled with a collaborative, forward-thinking culture, has made us the preferred choice for top-tier talent. Our data and analytics models are utilized by over 350 investment banks, hedge funds, asset management firms, and academic institutions globally, solidifying our position as a leader in the industry.
$60,000 - $70,000 a year
OptionMetrics is seeking an IT Support Analyst will oversee a diverse portfolio of IT systems and assets, ensuring optimal performance and reliability across the organization. The successful candidate will manage the full lifecycle of IT infrastructure—from routine upgrades and timely fixes to proactive maintenance strategies that keep our technology ahead of the curve. Armed with a deep knowledge of computer hardware, software, and network maintenance, the ideal candidate will stay current with industry trends to troubleshoot and resolve technical issues swiftly, while anticipating future needs and implementing scalable solutions. Moreover, the IT Support Analyst will serve as a trusted resource, delivering expert support and guidance to employees to swiftly resolve critical issues. Their proactive approach will help minimize downtime and enhance overall productivity.

This is a hybrid position based out of our NYC office.

Objectives:
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
- Handle business-critical IT tasks and system improvements.
- Enable faster and smarter business processes and employee productivity.
- Research and evaluate emerging technologies, hardware, and software.
- Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft Office365, and Zoom.
 
Responsibilities:
- Install, configure, and support workstation software, hardware, printers, and phones.
- Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.
- Implement applications and software upgrades and troubleshoot any performance issues.
- Train employees in using software and hardware, and provide technical support when needed.
 
Required skills and qualifications:
- Demonstrated proficiency in managing multiple operating systems, with hands-on experience in backup and recovery procedures to ensure data integrity and continuity.
- Expertise in using advanced system performance monitoring tools, coupled with a strong background in hardware and device management to maintain and optimize IT infrastructure.
 
Preferred skills and qualifications:
- Bachelor’s degree (or equivalent) in computer science.
- Certification is a plus: CompTIA, Google, CCNA, ITIL.
OptionMetrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, OptionMetrics will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination .    

If you need a reasonable accommodation for any part of the employment process, please contact us by email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 
Apply now
Share this job
Twitter Facebook Linkedin Email