• Systems Onboarding
  • Design and lead complex systems (business application, generic application and IT related systems) onboarding and integrations, working closely with business stakeholders to define requirements, benchmark, budget management, technical design and implementation.
• Technical Support and Troubleshooting
  • Resolve complex technical issues escalated from Tier 1 and Tier 2 support.
  • Act as the final escalation point for technical issues, ensuring resolution within SLA timelines.
  • Conduct root cause analysis and implement solutions to prevent recurring problems.
• Infrastructure Administration
  • Maintain the US sites network infrastructure (Office, DataCenters)
  • Maintain SaaS applications central management solution. 
  • Perform system updates, upgrades, patches, and maintenance as required.
  • Monitor system performance, and availability to ensure optimal operation.
  • Administer and maintain servers (in scope), Amazon Workspace fleet, storage systems, 
  • Maintaining computer fleet central management solutions (MDM).
• Project management
  • Lead the development and execution of strategic project plans, ensuring alignment with department’s goals and objectives
  • Oversee all aspects of project delivery, including scope, schedule, budget, quality, and risk management
  • Drive the adoption of best practices in project management, including Agile methodologies
  • Collaborate with business and technology teams to optimize project delivery processes, leveraging tools such as JIRA, FreshService, Monday,  and other project and task management platforms
• IT Security and Compliance
  • Ensure compliance with security policies and standards, implementing security best practices, according to guidelines from the security team.
• Documentation and Knowledge Sharing
  • Create and maintain detailed technical documentation for systems, processes, and solutions.
  • Provide knowledge transfer and training to Tier 1 and Tier 2 teams.
• Project Participation
  • Collaborate with cross-functional teams on tech projects and initiatives.
  • Lead infrastructure improvement projects, ensuring minimal downtime during deployments.
  • Execute project tasks while working in sprints
• Vendor and Tool Management
  • Manage vendor relationships, including troubleshooting and resolving vendor-related issues.
  • Evaluate and recommend tools and technologies to enhance the IS operations.

• Required Skills and Experiences:

  • Proven experience (5+ years) as a System Administrator or similar role, with a focus on Tier 3-level support.
  • Strong expertise in managing AWS, Azure and GCP environments
  • Strong knowledge inImplementing and maintaining MDM (Mobile Device Management) solutions.
  • Proven ability to manage OKTA integrations.
  • Proficiency in virtualization technologies (e.g., VMware, Hyper-V).
  • Solid knowledge of networking (e.g., DNS, DHCP, TCP/IP, firewalls, VPNs).
  • Familiarity with IT security concepts and tools, including endpoint protection.
  • Hands-on experience with backup and disaster recovery solutions.
  • Strong scripting and automation skills (e.g., PowerShell, Python, Bash).

  Preferred Skills:

  • Certifications such as Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect, CompTIA CASP+, ITIL, VMware VCP, or Cisco CCNA.

  Soft Skills:

  • Excellent problem-solving and execution abilities.
  • Ability to work under pressure and meet deadlines
  • Strong communication skills
  • Ability to work independently and as part of a team in a fast-paced environment.

WHAT WE OFFER

• Compensation: $150,000 to $180,000 annually
• Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
• Team Culture: A collegial, collaborative, fun work environment with frequent team events
• Equity: All new hires are eligible for equity grant participation
• Healthcare: Comprehensive & affordable insurance benefits with a variety of plan options
• Retirement: 401(k) with employer match & employer-sponsored access to a retirement advisor
• Family Benefits: Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy
• Professional Development: Sponsored learning & development program (to cover classes, certifications, and more!)
• Food Perks: Fully stocked kitchen & lunch reimbursement program
• Work Flexibility: A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day

Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.