The Technology Support Analyst (Level 3) is a key member of the IT team, reporting to the IT Manager, and is responsible for delivering expert-level technology support and exceptional customer service to all firm employees. This role provides both onsite and remote technical assistance, resolving a wide range of technology requests efficiently and accurately. Areas of responsibility include troubleshooting and supporting firm-standard software applications, computer hardware, video/audio conferencing, printers, operating systems, remote access, and mobile devices.
The Technology Support Analyst (Level 3) excels at resolving complex, high-priority, and high-impact technical issues while maintaining a strong focus on customer satisfaction. This role also supports daily AV technology operations, ensures quality control and testing for new application deployments, and collaborates on projects related to enterprise applications, infrastructure, and cybersecurity. By contributing to the successful execution of the IT roadmap, the Technology Support Analyst (Level 3) plays a critical role in ensuring the firm’s technology environment operates seamlessly.
Key Responsibilities:
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
About Kahana Feld
We are UPSTANDING
We prioritize integrity and high character and pride ourselves on an inclusive culture.
We are OUTSTANDING
We achieve excellent results for our clients by recruiting and developing great attorneys and legal professionals while providing the resources necessary to succeed.
We are UNDERSTANDING
We listen to our clients, ask questions, communicate clearly, and respond promptly.
Our DIVERSITY STATEMENT
At Kahana Feld, diversity, equity, and inclusion are a priority. Our culture nurtures a sense of pride, ownership, and passion that transcends titles and roles. We believe that respecting and valuing differences and diverse backgrounds fosters a more collaborative work environment, engenders a better understanding of our clients, and helps us achieve better results.
This organization participates in E-Verify.
Equal Opportunity Employer
Kahana Feld provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Physical Requirements
Primarily sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials. Work can be performed with or without accommodations.
Travel
10-30% domestic travel by car and by plane.