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IT Support Analyst Lead

NYT USD
Full-time
On-site
New York, New York, United States
$115,000 - $140,000 USD yearly
IT & Support

About Us

Since 1977 we have delivered first class solutions to insurers worldwide, by combining global reach with local decision making. We have built customer & broker relationships on years of trust, experience and execution. Through our people, our products and our partnerships, we deliver the capacity and expertise necessary to contribute to the sustainable growth of prosperous communities worldwide. To do so, our colleagues work with:

Integrity                      Work honestly, to enhance TransRe’s reputation

Respect                       Value all colleagues. Collaborate actively.

Performance               We reward excellence. Be accountable, manage risk and deliver TransRe’s strengths

Entrepreneurship        Seize opportunities. Innovate for and with customers.

Customer Focus         Anticipate their priorities. Exceed their expectations.

We have the following job opportunity in our New York City office:

Description

The IT Support Analyst Lead will be a key part of the Help Desk team to support end-users at TransRe. Responsibilities will include, but not be limited to:

  • Providing efficient and effective technical support to end-users, troubleshooting hardware & software issues, resolving network connectivity problems and assisting with various IT-related inquiries
  • Imaging and deploying end-user equipment
  • Managing Active Directory accounts and groups
  • Performing O365 administration including basic O365 troubleshooting (Exchange Online, SharePoint Online, etc.)
  • Contacting vendors and service providers to troubleshoot and replace equipment when needed
  • Supporting and maintaining conference room technology for meetings and events
  • Maintaining and troubleshooting printers to ensure reliable operation
  • Working with IT teams and other business leaders to coordinate projects and maintain infrastructure equipment

Requirements

  • 5 years+ of Help Desk experience
  • Technical Expertise in O365 (MS Teams, SharePoint, OneDrive, Excel, Word, etc.)
  • Experience with Microsoft Intune
  • Experience with various operating systems (Windows, MacOS, IOS, etc.)
  • ITSM Ticketing System experience (Freshservice, ServiceNow, SysAid, Jira, Remedy, etc.)
  • Knowledge of Active Directory, DNS, DHCP, WiFi and NTFS permissions
  • Experience supporting VDI environments (Citrix, VMware, etc.)
  • Experience supporting a global user base
  • Demonstrated problem-solving skills including identification of issues, obstacles, and implementation of effective solutions
  • Ability to multi-task as well as focus on priorities
  • Able to lift or move up to 40 pounds

Work Schedule

TransRe is supportive of an agile work schedule, which may differ based on individual roles, your local office’s practices and preferences marketplace trends, and TransRe’s business objectives. This position is eligible for a hybrid work schedule with 3 days in the office per week, and 2 days remote.

Compensation

In addition to base salary, for this position, TransRe offers a comprehensive benefits package, paid time off, and incentive pay opportunity. The anticipated annual base salary range in New York for this position, exclusive of benefits, paid time off, and incentive pay opportunity is $115,000 - $140,000. This range is an estimate, and the actual base salary offered for this position will be determined based on certain factors, including the applicant’s specific skill set and level of experience.

We are an Equal Opportunity Employer (EOE) and we support diversity in the workforce.