IT Support

This is a full-time, direct placement role at Intelligent IT.

Position Overview: 

We are seeking a Junior IT Support Specialist with strong interpersonal skills to join our team.  This role is ideal for someone with a passion for technology, problem-solving abilities, and  excellent communication skills. The successful candidate will assist in maintaining IT systems,  supporting end-users, and troubleshooting technical issues while providing friendly and effective  customer service. 

Responsibilities: 

Technical Support 

• Provide first-line IT support to end-users via phone, email, or in person. 

• Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile  devices. 

• Assist with network connectivity problems and basic server-related issues. 

• Install, configure, and update software applications and operating systems. 

Customer Service & Interpersonal Communication 

• Communicate technical solutions in a clear and non-technical manner to users. 

• Demonstrate patience and professionalism while assisting employees with IT-related  concerns. 

• Build strong relationships with employees to enhance IT service delivery. 

• Escalate complex issues to senior IT staff while ensuring users are kept informed. 

System & Security Maintenance 

• Assist in maintaining IT security protocols, including password policies and software  updates. 

• Support the IT team in managing user accounts, permissions, and access controls. 

• Follow IT best practices to ensure data security and confidentiality. 

Documentation & Training 

• Maintain accurate records of IT support requests and resolutions in a ticketing system. 

• Create simple user guides or FAQs to help employees with common IT tasks. 

• Assist in providing basic IT training sessions for employees. 

Hardware & Software Management 

• Set up and configure new computers, peripherals, and office equipment. 

• Assist in tracking IT inventory and procurement of new hardware/software. 

• Perform routine maintenance on IT equipment to prevent technical issues. 

Why Join Us? 

• Opportunity to gain hands-on IT experience and grow in a supportive environment. 

• Work with a team that values collaboration, innovation, and user satisfaction. 

• Exposure to diverse IT challenges, helping you develop a well-rounded skillset. 

Technical Skills 

• Basic understanding of Windows/macOS operating systems, Microsoft Office, and  common software applications. 

• Familiarity with networking concepts (Wi-Fi, VPN, IP addressing). 

• Knowledge of troubleshooting techniques for common IT problems. 

• Exposure to IT service management tools or ticketing systems is a plus.

Soft Skills 

• Excellent verbal and written communication skills. 

• Strong problem-solving and critical-thinking abilities. 

• Ability to work independently and as part of a team. 

• Patience and adaptability when dealing with different levels of technical expertise. 

Education & Experience 

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a  related field (or equivalent experience). 

• Previous experience in an IT support/helpdesk role is preferred but not required. 

• IT certifications (CompTIA A+, Microsoft 365 Fundamentals, Google IT Support) are a  plus.